FAQ

1. How long does shipping take?

Orders are usually processed within 1–2 business days. Once shipped, delivery typically takes:

  • Europe: 4–8 business days

  • United Kingdom: 4–8 business days

  • United States: 5–10 business days

  • Other countries: 7–14 business days

Please note that these are estimated times and may vary depending on location, customs processing, or unforeseen delays.

2. How can I track my order?

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to monitor the status and location of your shipment.

3. Do you offer free shipping?

Yes. We offer free shipping on all orders over €30 / £30 / $30. Orders below this amount will have a standard shipping fee calculated at checkout.

4. Can I cancel or change my order after placing it?

We process orders quickly, so if you need to cancel or modify your order, please contact us as soon as possible at support@kravixore.com. Once an order has been shipped, it can no longer be changed or cancelled.

5. What is your return policy?

We accept returns within 30 days of delivery, provided the item is unused, undamaged, and in its original packaging. Please contact us before sending any return so we can provide you with instructions.

6. How do I request a refund?

After your returned item is received and inspected, we will notify you by email about the approval of your refund. Approved refunds are issued to your original payment method within 5–10 business days.

7. What should I do if my order arrives damaged or incorrect?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@kravixore.com with photos and a description of the issue. We will arrange a replacement or refund.

8. Do you ship internationally?

Yes. We offer worldwide shipping. Delivery times and customs fees may vary depending on your location.

9. Are there any customs fees or import taxes?

International orders may be subject to customs duties or import taxes. These charges are determined by your local customs office and are the responsibility of the customer.

10. How can I contact customer support?

For any questions, concerns, or assistance, please email us at support@kravixore.com. Our team is happy to help.